Goal

The goal of this Rise 360 training was to prepare newly hired sales associates to confidently support customers purchasing the monthly homebrewing kit, specifically the Mint Chocolate Stout edition. The training focuses on product familiarity, brewing fundamentals, and customer guidance so associates can provide clear, accurate, and engaging product support.

Audience

New retail associates supporting brewing product sales 

Problem / Need

New sales associates were struggling to explain the ingredients, tools, and brewing steps included in the monthly kit. Many lacked the foundational brewing knowledge required to answer customer questions or troubleshoot basic issues, resulting in inconsistent customer experience and decreased confidence during sales interactions.

Solution

I designed and developed an interactive Rise 360 training module that introduces associates to the creative brewing process, demonstrates the purpose and use of each tool in the kit, and walks learners through each step of the Mint Chocolate Stout recipe. The module includes step-by-step visuals, interactive product breakdowns, knowledge checks, and downloadable resources that allow learners to apply and reinforce key concepts.

Impact

A structured training experience that builds product knowledge and confidence. Associates can complete the training independently and apply the information immediately on the sales floor, leading to more consistent customer guidance and stronger product understanding. 

Tools Used

• Articulate Rise 360 – Course development and interactive learning design

• Canva – Thumbnail design and visual branding

• Netlify – Hosting and public course deployment

• Google Drive/Docs – Supporting documentation and project storage