Project Overview

This project was designed for newly hired and promoted supervisors to address the need for practical tools to recognize and resolve workplace conflict early. 

The goal was to improve decision-making and communication through a scenario-based eLearning experience built in Articulate Storyline 360. This project focuses on translating real-world workplace challenges into actionable, performance-based learning.

Audience

Newly hired and promoted supervisors

Business Need

Supervisors needed a structured approach to identifying and addressing workplace conflict to improve team communication, reduce escalation, and maintain productivity.  

Performance Gap

Although supervisors understood company policies, they lacked practical experience recognizing early conflict indicators and initiating effective one-on-one conversations.  

Solution

I designed a scenario-based eLearning module that allows learners to identify behavioral indicators of conflict, practice decision-making in realistic scenarios, and apply communication strategies in simulated workplace situations.

Tools& Deliverables

• • Articulate Storyline 360  

  • Storyboard and design document  

  • Scenario-based interactions  

  • Knowledge checks and assessments  

  • SCORM-compliant LMS package

Outcome

This training was designed to improve supervisors’ ability to recognize and address conflict early, leading to stronger team communication, reduced workplace tension, and more effective leadership decision-making. 

Project Overview

This project was designed for new sales associates to create a structured onboarding experience that improves product knowledge, process understanding, and customer interaction skills.

The goal was to accelerate onboarding, improve consistency in sales performance, and support scalable training through a microlearning-based solution built in Rise 360. 

This project focuses on delivering scalable onboarding through clear, accessible microlearning content. 

Audience

New sales associates

Business Need

New hires needed a clear onboarding experience to understand products and processes quickly.

Performance Gap

New hires lacked a clear understanding of products, procedures, and customer interactions, resulting in slower onboarding, inconsistent performance, and reduced confidence in customer-facing situations. 

Solution

Designed a microlearning-based training experience in Rise 360 that delivers product knowledge, operational procedures, and customer interaction guidance through structured, accessible modules. 

Tools & Deliverables

• Rise 360

• Microlearning Design

• Job Aids

• SCORM-compliant LMS package

Outcome

This training was designed to improve onboarding efficiency, increase new hire confidence, and create a consistent learning experience that supports faster ramp-up and improved customer interactions.