Goal

Develop leadership communication and conflict resolution skills for newly promoted supervisors managing workplace team dynamics.

Audience

Newly promoted supervisors in customer-facing teams

Problem

Many early-career supervisors struggle with managing interpersonal team dynamics and lack the confidence to handle workplace conflict effectively. This often results in unresolved issues, decreased morale, and lower team productivity. A needs analysis revealed that traditional policy-based training was not equipping supervisors with the behavioral and communication skills necessary for real-world conflict scenarios.

Solution

A scenario-based eLearning module developed using Articulate Storyline 360, incorporating branching decision paths and feedback-driven interactions. Learners navigate realistic workplace situations, select communication strategies, and receive immediate feedback to strengthen leadership judgment and emotional intelligence. The design blends behavioral psychology principles with modern instructional design strategies to simulate authentic workplace conversations.

Impact

An interactive learning experience that enables supervisors to identify early conflict indicators, apply active listening techniques, and implement resolution strategies that support healthier team dynamics and improved workplace communication. 

Tools Used

• Articulate Storyline 360 - Scenario design, branching logic, and interactive development

• Canva - Visual assets and thumbnail design

• Microsoft PowerPoint - Script drafting, slide planning, and visual mockups

• Google Workspace - Supporting documentation, storyboards, and project storage

• Netlify – Hosting and public course deployment

• Audacity - Voice-over editing and audio enhancement

Goal

The goal of this Rise 360 training was to prepare newly hired sales associates to confidently support customers purchasing the monthly homebrewing kit, specifically the Mint Chocolate Stout edition. The training focuses on product familiarity, brewing fundamentals, and customer guidance so associates can provide clear, accurate, and engaging product support.

Audience

New retail associates supporting brewing product sales 

Problem / Need

New sales associates were struggling to explain the ingredients, tools, and brewing steps included in the monthly kit. Many lacked the foundational brewing knowledge required to answer customer questions or troubleshoot basic issues, resulting in inconsistent customer experience and decreased confidence during sales interactions.

Solution

I designed and developed an interactive Rise 360 training module that introduces associates to the creative brewing process, demonstrates the purpose and use of each tool in the kit, and walks learners through each step of the Mint Chocolate Stout recipe. The module includes step-by-step visuals, interactive product breakdowns, knowledge checks, and downloadable resources that allow learners to apply and reinforce key concepts.

Impact

A structured training experience that builds product knowledge and confidence. Associates can complete the training independently and apply the information immediately on the sales floor, leading to more consistent customer guidance and stronger product understanding. 

Tools Used

• Articulate Rise 360 – Course development and interactive learning design

• Canva – Thumbnail design and visual branding

• Netlify – Hosting and public course deployment

• Google Drive/Docs – Supporting documentation and project storage